Refund policy

Hella Handmade Creations is unable to accept returns, cancel orders and or process refunds for any beauty or bath products. 

I received my order, but it is not accurate or missing an item.  With any HHC order, we do our best to pack and check to ensure that you receive exactly what you order.  Occasionally, mistakes happen in spite of our two step process.  If you have an inaccurate order, please email us complete with photos of the front of your mail packaging to HHCConsumerCare@gmail.com. 

I received my order, but there is a damaged (broken or leaky) item in my order. If you receive your HHC order with a damaged product, we require photographs of the damaged products be emailed to HHCConsumerCare@gmail.com for our team. If you suspect that your item is broken, please do not endanger yourself for photos. Clear photos of the outside of the packaging are fine. If you have a product that you think is not correct please email us photos of the item you received. We will do our best to replace any defective items. In the event that we do have the item to replace, we will send the replacement item ASAP. We do not refund items we can replace.

I purchased a polish from Hella Handmade Creations that has faded. If you have a faded polish that you purchased directly from HHC that is less than six months old and the brand is still in business and participating in HHC, please email HHCConsumerCare@gmail.com with photos of your polish and we can reach out to the owner.

Any questions other questions: we HIGHLY encourage customers to reach out to us directly via email at HHCConsumerCare@gmail.com. If you try to reach out via social media, sometimes your posts and/or messages get lost. Email is always the best and fastest way to get assistance.