When should I expect my package to be shipped? Shipping for the monthly pre-orders is not expected to begin until 3-4 weeks after the close of sales on the 21st of each month. Please note, that if you order on the first day of the sales, our TAT is not 3-4 weeks from the date you ordered, it's 3-4 weeks from the CLOSE of sales on the 21st. Below is a graphic to give an idea of what the process looks like.
When can I expect my package to be shipped if I used a code to combine shipping with previous or future orders? By using a shipping code to combine orders for more than one month, the customer prolongs the length of time it takes to receive their order. When you are finished combining all the orders you wish to combine, just let HHC know and we will ship out all your orders together when the final month's products arrive to HHC HQ.
When can I expect my package to be shipped if I participated in a group buy? Group buy orders are shipping out to the group buy coordinator with the same TAT as everyone else, 3-4 weeks after the close of sales on the 21st os each month. The package will reach your group buy coordinator and you will receive an email stating your package was delivered. Then your group buy coordinator with sort through the package, collect shipping funds from participants and get your order ready to go out to you. Participating in a group buy order will prolong the length of time it takes for you to receive your order as there is an extra step from getting the products from HHC HQ to you.
I live internationally, what do I do if my order hasn't updated since it left the US or is stuck at customs? Once the package leaves the US we cannot track it further. When shipping internationally there are times where packages take a bit longer or get stuck at customs. All we can do is wait.
I live in the US, what do I do if my package shows as delivered but I didn't receive it? When a package gets lost or scanned wrong by USPS there is nothing that we can do. We highly suggest going to your local post office and asking for assistance. If they claim the package is lost, there is a missing package form that you can fill out for USPS as well.
Any questions other questions: we HIGHLY encourage customers to reach out to us directly via email at firstname.lastname@example.org . If you try to reach out via social media sometimes your posts and/or messages get lost. Email is always the best and fastest way to get assistance.